With EOS®, Organizational Resilience is a Team Effort
The coronavirus crisis has plunged business leaders into profoundly uncharted waters. Just a couple of months ago business forecasters were predicting a slowdown sometime in 2020, with perhaps a mild recession to follow. When the expected downturn came, companies could rely on tried-and-true strategies for getting through.
Articles from those times feel so quaint, so . . . February.
Circumstances like these serve as filters. Many of the old strategies for getting through recessions aren’t adequate to the task of tackling the current crisis. But some of them have stood the test of time for a reason.
Over the last few weeks, a day hasn’t passed without someone around me saying, with a deep sense of relief, “We’re all in this together.” This is true on many levels at once. Businesses looking for handle-holds in these times can draw strength from the teams they’ve assembled.
The Entrepreneurial Operating System® emphasizes teams at every stage of its approach, because successful businesses always rest on outstanding teams. In challenging times, leaders and their teams can rely on core concepts from EOS® to stay focused and disciplined:
• You’ve got the right people in the right seats, so rely on them. A business that’s well on its way with the EOS Process® should have its team fairly well settled. Part of the aim of the “right people, right seats” process is to ensure consistency and scalability as the business climate changes. I can’t tell you how many of my clients have told me how thankful they are to have a team of people who they know are completely committed to what they do as they head into the next quarter.
• You know who you are. The strategies EOS follows, like the V/TO™ and the Accountability Chart, ensure the whole organization knows what the business is really about. In a crisis, it pays to be sure about who you are as a business. Some businesses are reacting to the crisis by trying to spontaneously reinvent themselves.
Think of the restaurants that are trying to become takeout providers for the first time: some are making it work, but many more are finding it unsustainable. Be creative, of course, but be creative within the scope of what you know to be true about yourself and your team.
• Solve your issues, together. The EOS Issues Solving Track™ is going to get a lot of use over the next few months. Identify, discuss, solve—IDS—is so simple, it’s amazing how much businesses can struggle with resolving challenges without it. Chances are good that the crisis has raised a lot of important issues that will need to be put through the Issues Solving Track with your team.
Are important members of your team having to balance care for small children with working from home full time? Does your business have a plan in place in case someone on the team gets sick with covid-19 and needs to be away for an extended period? By working through questions like these using the Issues Solving Track, a team can develop a closer bond and together find solutions everyone agrees will work.
More than ever, it’s important to remind yourself that EOS is a set of tools for empowering you and your business. It shouldn’t be a burden. If it feels like too much right now, think about dialing back the number of rocks your team is carrying. Adjust your goals to the new reality. Give yourself space to breathe.
I’m a social person, so being stuck at home is making me stir crazy. I’d love to hear how you’re doing. Send me an email or give me a call. Let me know if I can be of help to you and your business.